by: Michael Neuendorff, Strategic Business Owner, The Growth Coach

I often get calls during the day when I’m in a meeting with a client. I choose to let those calls go to voicemail to enable me to remain focused on the session in process. Sometimes I forget to check my messages until late in the day, which can be a problem. Other times I don’t feel like calling the voicemail and going through the motions to listen to my messages. Are you like that?

If you are, then you’re going to be intrigued by Jott voicemail. I’ve used Jott to add items to my Outlook Calendar and record Outlook Tasks, send texts to myself or other contacts for a long time now. However, recently I decided to flip for the few bucks a month to have their voicemail. Why?

Because you can read it! Jott takes over your voicemail, which means they transcribe voice messages and turn them in to text messages that are sent to your phone. This allows you to actually read your voicemails. Now I never miss a voicemail and I always know what the person wanted me to know before I call them back.

You may be wondering how good the transcription service is. Well, it’s surprisingly good. And almost always good enough to get the gist of the message. Honestly, I won’t be giving it up even though getting 3 texts for every message is kind of annoying. Hopefully they’ll fix that in the future. Anyway, here’s the link to learn more about Jott plans and how you can put a little more productivity in to your day. My plan is 40 messages a month for $9.95.

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by: J.P. Verzosa, Vice President-Branch Manager, Bank of the West

Unfortunately with all the bad press surrounding overdraft fees for ATM/transactions opting in for this service at your bank has taken on a negative connotation.

So what is changing?

Recent regulatory changes will impact how your Bank can charge overdraft fees for ATM and everyday debit card transactions for all personal accounts (business accounts are not affected).

In the past, if you did not have sufficient funds in your account, your Bank could, at its discretion, pay these ATM and everyday debit card transactions and assess an overdraft fee as part of its debit card overdraft protection service.

Effective August 15, 2010, unless your bank gets your permission, you will lose the convenience of of this service for your ATM and everyday debit card transactions and assess applicable overdraft fees.

How does this affect you the consumer?

Well really it doesn’t effect you if you opt in to the service. If you opt out you may avoid losing money in possible fees. But what are you really avoiding here. Let’s take a look at some scenarios.

Scenario 1 – Mary has opted in and attempts a debit card purchase that exceeds her available balance.

Mary Johnson and her family live paycheck to paycheck. Because she and her husband both have debit cards (and because her husband sometimes forgets to tell her about his debit card transactions), she occasionally overdraws her account. In the past, her bank has paid some of her debit card transactions as a courtesy to her and charged an overdraft fee the following day.

Although Mary is never happy with the fee, she is usually grateful that the transactions were approved as one time she was purchasing groceries for her daughter’s birthday dinner and another time she was paying for her mother’s medications.

It is now August 20th, five days since the new regulation went into effect. Mary is paying for her mother’s medication and is unaware that her husband made a large ATM withdrawal this morning. The amount of the pharmacy transaction is $125.50. Mary’s checking account available balance is currently $36.50.

Mary leaves the pharmacy with the medication. Her account available balance will be overdrawn by $89.00.

Scenario 2 – Oscar opted out and attempts a debit card purchase that exceeds his available balance.

Oscar Smith does not balance his checking account and regularly overdraws his account. In the past, his bank has paid some of his checks, ACH transactions, debit card transactions, and ATM withdrawals as a courtesy and charged overdraft fees the following day.

Oscar is very upset at the amount of OD and NSF fees he has been charged. He decided to not sign up , to avoid any additional overdraft fees resulting from ATM and everyday debit card transactions.

It is now August 20th, five days since the regulatory changes went into effect. Oscar has found a new suit for a job interview the following day. The amount of the clothing transaction is $191.80. Oscar’s checking account available balance is currently $175.50.

Because Oscar opted out of Debit Card Overdraft Protection, here is how the transaction authorization will proceed.

The merchant will advise Oscar that the transaction was declined. Oscar decides to contact the Bank to ask why the transaction was declined. There are no fees charged because the transaction was not approved.

Conclusion

I myself can relate to both scenarios and although I hate paying the fees it some times is a life saver to have these transactions go through for one reason or another.

I know some of you are thinking “I never overdraw my account I’m very careful with my money!” You’re right a majority of people never even use this service but let’s remember Murphy’s Law “Anything that can go wrong, will go wrong”. You can never tell when this law will take effect. What if something goes wrong with your car and your using your debit card to pay for the repairs. What you don’t know is your mortgage was mistakenly debited twice from your account. This leaves you $10 to pay for a $150 repair. Wouldn’t you want the transaction to be approved. If you opt out it won’t.

The big question is why wouldn’t you opt in to this service? The good news is that it is free until you use it.

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How To Shop Your Insurance

August 11, 2010

by: Brent Harrill, Property Casualty Production, CAL Insurance and Associates Your business insurance is coming up for renewal and you are interested in getting competitive bids for the renewal. What do you need to do? 1. Start the process about three months before your policy renews. 2. Identify brokers beside the incumbent broker that understand your [...]

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Always Remember: People Will Pay to Save Time and Money!

July 14, 2010

by: Michael Neuendorff, Strategic Business Owner, The Growth Coach Where’s the innovation in your business? Without innovation your company’s offerings will grow tired and growth will stagnate. Peter Drucker, famous management guru, said, “The purpose of a business is to create a customer.” A proven way to create customers is through innovation. We must always [...]

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Is Your Personal Banker an Order Taker or an Adviser?

July 2, 2010

by: J.P. Verzosa, Vice President-Branch Manager, Bank of the West Want to supersize your banking relationship? Did it feel like you were ordering at a fast food restaurant when you opened your bank account? Most personal bankers will create “package deals” including products like, checking, savings online banking, overdraft protection, credit card etc. Regardless if [...]

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Countries and their Balance Sheets

June 16, 2010

by: Brandon Au, Managing Associate, Mass Mutual Financial Group Amidst the sovereign debt crisis in Greece, focus has shifted towards the balance sheets of countries. Having the highest budget deficit, all eyes are on Greece for public debt problems. Now the government has been tweaking their official numbers for years. At the same time, high [...]

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Market Consistently.

May 28, 2010

by: Michael Neuendorff, Strategic Business Owner, The Growth Coach One of the best actions you can take for your business is to keep talking about it. Never stop marketing. When you market inconsistently, you will create erratic results. I was at a meeting the other day with my FYbI Network partners. As our meeting was [...]

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What Are the Risks Created by the Internet for Organizations Like Yours?

May 25, 2010

by: Brent Harrill, Property Casualty Production, CAL Insurance and Associates First, they’re unique. Second, these risks require specific actions to mitigate their threat. Third, they probably require specialized insurance coverages. (Standard policies do a better job addressing this risk than a few years ago — but there are still problems with this potential solution.) Here [...]

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Basis Points: Big Fat Greek Dilemma

May 17, 2010

by: J.P. Verzosa, Vice President-Branch Manager, Bank of the West The debt crisis in Europe continued to jostle the markets this week, as Greece’s parliament voted on and approved a 30 billion euro austerity bill in order to pave the way for their rescue loans from the European Union and International Monetary Fund. This action [...]

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Technology at work on Wall Street

May 13, 2010

by: Quan Nguyen, Financial Services Professional, Mass Mutual Financial Group On Thursday May 6th, Wall Street experienced one of the wildest swings in history. At one point the Dow had dropped 998 points in 5 minutes. Within a matter of 7 minutes the market recovered close to 600 points. This was truly a volatile 20 [...]

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